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TKA

The Future of C-Stores

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Unlocking Success in Convenience: Embrasing Food Diversity and Hybrid Models for Enhanced Customer Experience

by Mike Cummings, Sr. Principal

April 2024

The future of C-Stores is bright, and there are opportunities to capitalize on demographic shifts and changes in customer preferences to provide a differentiated experience in the marketplace.

“What does the future hold for C-stores?”

First and foremost, diversity of food choices.  Providing a full range of choices – diverse snack and meal choices is key.  As mentioned in my previous blog on the evolution of C-Stores, millennial preferences trend Mexican, and Gen Z trend Asian.  Both grab-n-go and fresh options should be provided.  Careful consideration of the market and its customers, along with creating unique, freshly prepared options can create customer loyalty, and increased revenue per visit.  This approach, along with healthier choices, can make C-Stores an alternative to fast-casual restaurants. 

One interesting approach is the hybrid C-store, combining the best of convenience and groceries.  Most grocery stores include a market section in the offerings to allow consumers to shop for groceries and pick up a freshly prepared meal at the same time.  One development that lends support to the viability of a hybrid C-store opportunity is large grocery stores that include a convenience store in front of the main store.  They primarily offer fuel and traditional convenience store type merchandise, along with a few grocery items to provide quicker, easier pickup when only a few items are needed.  The hybrid C-Store can provide convenience, grocery, and meals on a 24/7 basis.

Finally, we come to the most impactful component of the future success of C-stores: the experience.  Brightness, cleanliness, and excellent customer service are essential but are not enough.  The customer experience, from easy access to ample parking and well-lit and clean exterior are only the start.  The interior should be warm and inviting, easy to navigate and find what you came for (and maybe a few more impulse items). 

Merchandising layout should be uncluttered with space allocated for everything, including special items that may be overstock, seasonal, or limited time merchandise.  Graphics must be planned and consistent, and not reliant on product branded placards or signage; the exception is convenience store branded merchandise.  The use of monitors instead of fixed graphics are easy to update and keep current, and allow cross-promotion, and community information to be incorporated. 

The customer check-out experience must be designed from the start.  Ample checkout stations, and queuing space around checkout are necessary.  Consider how you want your customers to line up while they wait for the next cashier.  Provide space for impulse items on the counter and along it in a way that does not impede customer flow or diminish customer experience. 

Consumers can get virtually anything they want delivered to their home or work, and we have to provide a high level of convenience, and a welcome experience to get them to stop in.  Consider drive through, self check-out, and/or express pick-up options to streamline the visit. 

That was part 3 of a 3 part series. To see previous parts, click the News tab, on our website!

Mike Cummings, Sr. Principal

Chiefs Superbowl Parade!

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February 16, 2023

The Chiefs have reached the pinnacle of their sport and are once again Superbowl Chamions! The parade was yesterday, Tuesday February 15th, and the entire KC Metro area showed up to celebrate.

The parade was electric, with red flooding the streets of Downtown KC.

Get the Most Value from Your Renderings: 5 Tips for Clients and Project Teams

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2021

In the year 1415, Filippo Brunelleschi blew Italian Renaissance minds with the formalization of linear perspective.  It became possible to accurately draw a 3d building that had yet to be constructed.  For Architects, this method of 3d rendering worked for almost 600 years with few innovations.  Then came computers…and now our capabilities change daily.

With the right hardware, software, and a talented team, we are able to create immersive animations for the projects we are designing.  We can utilize software to analyze each space and find conflicts.  We even have the ability to hold VR meetings inside of the building that is being designed.  Scan the QR code for a small taste of how we can visualize a space:

Go ahead… Scan me! You know you want to!
(Or click HERE if on mobile)

But how do clients feel about this architectural software arms race? Do you feel like you are getting more value?  As someone who leads a team of designers and works with this technology every day, I can attest, there IS incredible value to be had! However, depending on your specific needs (and budget) there is a point of diminishing returns.  Below are 5 tips to make sure your project squeezes the most value from architectural rendering.

Early rendering for a destination auditorium in a theme park.
1. ESTABLISH THE PURPOSE OF A RENDERING

There are 3 main reasons we make renderings: Marketing, Testing a Design, and Presentations.  Each has a different focus, time requirement, and final product.  When the client and the architect are clear on purpose, we can tailor our effort.  For example, when a client is penciling out a business plan for a prospective site, we may be asked to develop a simple floorplan and exterior rendering to generate interest and investment.   With this in mind, we craft an exciting image focused on the big picture.   By contrast, a design presentation rendering that is focused on fine-tuning of materials, transitions, lighting, and wayfinding would require much more effort.   The extra effort may have tremendous value in communicating what the final product will be prior to beginning construction documents. 

2. TARGET YOUR VISUALIZATION

One way to blow a budget is to over-render (i.e., model more spaces than are necessary).  To make sure our clients get value, we provide a list of views we will develop, then provide initial black/white views to confirm what is shown. Then we focus on creating renderings of those spaces.  So instead of detail-rendering every restroom in a facility, we’ll select a representative room to develop that view and communicate the design.   This targeted approach is part of a bigger design process with checkpoints that we map out with each client.

Restroom Rendering for Design Development Phase.
3. DO LIVE REVIEW

After years of weeklong rendering queues, we now have the ability to create real-time renderings.  Here’s what this means for our clients: we can get on a Zoom call and give them a photo-realistic tour of the design progress for their building.  These live progress reviews enable quick clarity about design intent and quick feedback.  If both you and the architect are okay with a less formal peek under the hood, this can simplify a weeklong back and forth email loop into a productive hour with clear follow-up.  Time-saved, budget saved, value-added.

4. GET THE FRINGE BENEFITS

Light Level Map.

Turns out, the effort needed to 3d model a design coincides with several other important parts of the project.  Having this level of accuracy and development allows us to also check for conflicts, quantify materials, test light levels, and more.  On their own, these efforts are significant, but once a design is modeled to the point of rendering, these benefits are within much closer reach.

5. SHOW IT TO THE CONTRACTOR AND PROJECT TEAM

Once you’ve spent the time and effort to develop images that show the experiential quality of a potential space, use it as a team resource.  While these images don’t illuminate the construction methods (nor should they!); can do a lot to get people oriented as they dive into a construction document set, ultimately, saving time and greasing the tracks for efficient communication.

In the world of architecture, we have more capabilities than ever before.  This will only continue to grow.  Make sure you get more benefits by finding an architect who communicates well and seeks to understand your business. (Here comes a bit of self-promotion) At TK, we’ve served entertainment and F&B clients for 40 years.  We’ve seen their businesses grow and change.  We are focused on bringing value at the right time, not just to rendering but to the whole project. 

Curious how we hand-craft our client’s design experience to meet their goals? Contact us today and lets talk about bringing your design vision to life! 

To Lease, Own, Build New, Re-use, or Renovate.

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JUNE 28, 2021

OWN OR LEASE? BUILD NEW? RENOVATE/RETROFIT? REUSE?

We are experiencing new signs of optimism and forward movement in the construction industry. More companies and financial institutions are undertaking new expansion and development programs, which in turn will increase the forward march of business and a much-needed social rebound.

The timeline to cultural and economic normalcy is still uncertain. Many businesses have been forced to operate on company savings rather than company profits and care must be taken. An important factor businesses are faced with, is, how much financial risk is too much.

There are many cost option considerations that can be explored by forward-thinking businesses.

The first decision is should we own or lease? Once this is established, you need to decide the type of project you are interested in:

There are pros and cons to all of the above, so lets dig a little deeper:

PROJECT TYPES

New Build – Developing and building a new facility from the ground up.

Renovate / Retrofit – Upgrade, change, add to an existing facility already in place.

Re-use – To develop an existing space that has been left vacant.

There is no one answer and many options. The web is complex but can be very rewarding to those that take the opportunities.

The items listed offer insight at most into some of the considerations involved in making a decision regarding the development approach. It is empowering and exciting to see the start of a revival in our lives. Long reign those businesses and entrepreneurs willing to step out and take the risks which end up benefiting us all. Investing in the growth of your company will pay off in the long run.